IT Support Specialist
| Job Title: | IT Support Specialist |
| Our Client: | Steel distributor specializing in prime flat roll coated steel |
| Country: | United States |
| Location: | Fortlee, NJ |
| Specialisation: | IT & Technology |
| Salary: | |
| Job Reference: | 5676 |
| Contact Person: | Leah SHI Managing Consultant |
| Contact Email: | leah.shi@cesna.com |
| Job Published: | 2025-01-15 |
Position
IT Support Specialist
About Our Client
Job Summary
The IT Support Specialist will be responsible for maintaining and troubleshooting the company's technical systems, ensuring the smooth functioning of all IT-related hardware, software, and network systems. This role is vital for supporting day-to-day operations, including ERP systems, Google Suite platforms, internal servers, and other company-critical technologies.
Job Description
- Oversee the maintenance and performance of the company’s system, ensuring smooth operations for all departments.
- Manage and troubleshoot issues related to the Google ecosystem (Google Workspace, Google Sheets, Reports, etc.).
- Maintain and monitor internal servers and networking infrastructure, including backups and disaster recovery plans.
- Provide end-user support for hardware and software issues (laptops, desktops, printers, etc.).
- Assist employees with technical issues in a timely and professional manner, ensuring minimal disruption to workflows.
- Install, configure, and update software applications and hardware equipment.
- Monitor the inventory of IT equipment, managing upgrades and replacements as needed.
- Collaborate with the IT project manager to streamline and optimize system workflows.
- Research and recommend new technologies to improve the company's IT systems and operations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 1+ years of experience in IT support or a similar role.
- Hands-on experience maintaining web applications and internal servers.
- Familiarity with Google Workspace administration.
- Proficiency in troubleshooting hardware and software issues.
- Knowledge of database management systems (e.g., MySQL, PostgreSQL).
- Strong understanding in GCP (Google Cloud Platform)
- Basic networking knowledge (routers, firewalls, VPNs, LAN/WAN).
- Excellent communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Strong attention to detail and a proactive approach to identifying potential issues.
- Bilingual proficiency in English and Korean languages.
- Preferred Qualifications:
- Experience with system backups and disaster recovery.
- Experience with logistics or supply chain companies.
- Strong understanding of data modeling, data architecture, and data integration techniques
What's On Offer
Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Apply Now
