Customer Service Representative
| Job Title: | Customer Service Representative |
| Our Client: | Global Leader of textiles, fabric & wallcoverings |
| Country: | United States |
| Location: | Northvale, NJ |
| Specialisation: | Sales & Marketing |
| Salary: | $50,000-$100,000 |
| Job Reference: | 5543 |
| Contact Person: | Channny KERDSOOK Associate Recruitment Consultant |
| Contact Email: | channy.kerdsook@cesna.com |
| Job Published: | 2024-09-30 |
Position
Customer Service Representative
About Our Client
One of the leading contract and hospitality distributors of textiles focused on technological innovation and performance. The brand offers to interior designers and architects upholstery fabrics, wall covering, wall tiles, and acoustical solutions.
Job Summary
We are seeking a Customer Service representative to support our growing business. This person would be responsible for answering emails, calls, order entry, order management follow up. The candidate must be very custom centric, detail oriented, organized, able to multi-task, mindful of customer urgency, strong written / verbal communication skills and be able to collaborate with other team members.
Job Description
- What You Will Do
- - ERP Customer Order Entry / Order Management
- - Answer emails and calls (stock check, order status, general production information, product
- quotes, testing)
- - Back Order / Stock Analysis to submit production request
- - Preparing shipping documents
- - Communicate with Customer Service and Sales teams
- - Provide a customer service experience focused on finding solutions
- What We Envision for the Future
- - A candidate with the willingness to continuously learn
- - Capable of identifying opportunities
- - Ability to find solutions
- - Assist in streamlining the customer experience
Qualifications
- - Must be detail oriented, highly organized, and proactive.
- - Problem solver
- - Strong time management skills
- - Prior experience in customer service
- - Team player willing to jump in and help.
- - Experience with Sales Force and Slack not required but a plus.
- - Experience with Microsoft Office (Excel, Outlook...)
What's On Offer
- - Competitive Starting Salary
- - Health, Vision and Dental
- - Simple IRA
Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Apply Now
