Technical Support Specialist (Closed)
| Job Title: | Technical Support Specialist (Closed) |
| Our Client: | A Global Leading Security Solution Manufacturer |
| Country: | United States |
| Location: | Teaneck, NJ |
| Specialisation: | |
| Salary: | |
| Job Reference: | 3752 |
| Contact Person: | Brandon K. PARK Senior Director |
| Contact Email: | brandon.park@cesna.com |
| Job Published: | 2021-05-11 |
Technical Support Specialist
About Our Client
One of the fastest growing physical security companies, is looking for a motivated individual with high attention to detail to join our technical support team. The ideal candidate will have a strong background in infrastructure relating to the deployment and support of IP cameras and network recorders; as well as experience in a high capacity service desk environment.
Job Description
? Work as part of a cross functional team to provide support to clients
? Preform advanced troubleshooting on IP cameras, Network Video Recorders(NVRs), and Video Management Software(VMSs)
? Own escalation tickets and work with our Product Team on resolutions
? Record technical solutions for trouble tickets
? Create internal Knowledgebase Articles
? Provide hands on support as needed (post-COVID19)
The Successful Applicant
Background Needed:
? Bachelor’s degree or Technical Degree or equivalent work experience preferred
? Ability to work collaboratively and cohesively in a team environment is critical to this role
? Excellent attention to detail and multi-tasking ability
? Excellent problem solver; able to prioritize and coordinate between tasks
? Strong communication/interpersonal skills, both written, verbal
? Ability to travel to client location NY/NJ/PA
Technical Experience:
Required Experience 3+ Years in:
? Deployment and Support of:
? IP Cameras
? NVR
? VMS
? Solid foundation on networking concepts. ?COMPTIA A+/CCNA preferred
? Experience in high capacity helpdesk/call center environment
? Creating and maintaining documentation
Preferred Experience:
? Basic understanding or exposure to SIX Sigma Continuous improvement (a plus)
? Basic understanding or exposure to ITIL framework (a plus)
? Prior experience in an in the security industry
? Previous Experience with Zendesk
Contact : Brandon Park
Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Apply Now
