Worldwide recruitment company

Manager, Multi-Site Warehouse Operations & SOP / Logistics Manager

---

Position

Manager, Multi-Site Warehouse Operations & SOP

About Our Client

Job Summary

• This role runs our North America's warehouse network through standards, not firefighting. You will own the operating SOPs for every warehouse, manage each site against a common KPI scorecard, and turn the gaps you find into improvement projects that you lead to completion.
• We are an MRO distribution company supplying industrial and manufacturing customers across North America, including EV battery manufacturers. Day-to-day warehouse work (receiving, picking, shipping, delivery) is done by our 3PL partners. This role sets the standard, measures against it, and drives the 3PLs to close the gap.
• This role will be leading the North America logistics Team, report to Logistics Director; with 30-40% travel;
• We have total 9 warehouses in MI/OH/TN/GA/AL/AZ/Canada

Job Description

• Key responsibilities
• Three core areas ? SOP, KPI, continuous improvement ? take 75% of the role; issue response is capped at 10% and handled as root-cause work.
• 1. SOP governance (? 25%)
• - Own the North America Logistics SOP and Operation Manual library: structure, version control and annual review of every procedure (receiving, picking, delivery, returns, inventory, lot control, export, POD)
• - Audit SOP compliance at each site on a set schedule; publish findings and corrective action plans with the 3PL
• - Train 3PL leads and Serveone staff on new and revised SOPs; confirm adoption on the floor
• - Deploy the standard SOP package for new site setups, closures and relocations
• 2. KPI-based multi-site performance management (? 25%)
• - Run the Hub Operation Dashboard: track every site weekly against one scorecard (OTIF, inventory accuracy, error rate, cost vs plan)
• - Hold each 3PL accountable for inventory accuracy, productivity and safety: lead monthly and quarterly business reviews (MBR/QBR), audit SLA misses and apply contract penalties
• - Approve 3PL operating spend (temporary labor, brokerage trucking) and consumables within delegated limits
• - Supervise delivery coverage, routing and carrier performance executed by the 3PL, including vehicle and labor productivity; find freight cost and lead-time reductions through route optimization and load consolidation
• - Present site performance, risks and investment cases (equipment, layout, automation) to the Logistics Director and senior leadership
• 3. Continuous improvement (? 25%)
• - Turn KPI gaps, audit findings, repeat issues and Voice of Customer (complaints from customers and NA Sales) into a ranked improvement pipeline with ROI for each project
• - Lead projects through Plan → Pilot → Check → Roll out, then lock each result into the SOP
• - Replace manual steps with standardized, ERP-integrated workflows
• - Apply Lean and Six Sigma methods and lead change adoption with site teams and 3PLs
• - Quantify the financial and operational impact of each project; maintain the CI Tracker and report realized savings to the Logistics Director monthly
• 4. Inventory control (? 10%)
• - Run monthly inventory audits and cycle counts across sites; monitor registered, sample and unregistered stock
• - Investigate loss and discrepancy claims; prepare write-off and adjustment requests for approval
• - Flag slow-moving and aged stock at each site and coordinate clearance with NA Purchasing and NA Sales
• 5. Escalated issue resolution (? 10%)
• - Handle site issues the 3PL cannot close: investigate, define the root cause, require CAPA, verify closure
• - Resolve delivery delays, damage claims and exceptions with carriers and 3PLs
• - Feed every recurring issue back into SOP or CI work so it does not repeat
• 6. EHS oversight (? 5%)
• - Audit 3PL safety records and conduct quarterly site safety inspections

Qualifications

• - Bachelor's degree in Supply Chain, Business, Engineering or a related field, or equivalent experience
• - 7+ years in warehousing or distribution operations, including 3+ years managing multiple sites or overseeing 3PL providers
• - Proven record of writing, deploying and auditing SOPs across sites
• - Hands-on KPI management: building scorecards, running MBR/QBR, enforcing SLAs
• - Track record of leading improvement projects from root cause to measurable result
• - Working knowledge of ERP/WMS and strong Excel; comfortable building reports from raw data
• - Able to travel 30?40% across U.S. and Canadian sites (valid passport required)
• Preferred
• - Lean or Six Sigma certification
• - Experience in MRO, industrial or automotive/EV battery supply chains
• - Experience in 3PL contract and rate structures
• - OSHA 30 or equivalent safety training
• - Experience working with Korean or other multinational organizations

What's On Offer

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.


Apply Now